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Every Balance Matters. Just Like Every Patient.



Exec Brief_HC Consumer Payment Trends Report 2021_Page_1
Healthcare Consumer Payment Trends: Millennials Can Be Key to Recovery

In order to better understand how U.S. consumers shop, save and spend for healthcare and wellness, CWH Advisors (CWH) recently
released the results of its inaugural PatientPay™ study. The study, conducted in partnership with ClearBalance HealthCare® and
several other sponsors and published in January 2021, looked at current healthcare payment preferences and emerging patient
financing models. The research included a survey of 1,500 U.S. consumers and 15 in-depth interviews with health system, payer,
pharmacy, fintech and health IT executives.

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